On KHOR you can request permanent deletion of your account and personal data stored on our servers. This page explains how to do it and what it means.
The primary and recommended method is from within the app, in a few steps. You do not need to create another account or fill out external forms to delete your profile.
1. How to delete your account (in the app)
Follow these steps with KHOR installed and signed in:
- Open KHOR and sign in with the account you want to delete.
- Go to Settings (gear icon or profile menu).
- Scroll to the account section and tap Delete account.
- Read the warning and confirm. If you use email/password, you will be asked for your password; if you use Google, confirm with your Google account.
- After confirmation, your session ends and we begin deleting your cloud data.
Important: deletion is permanent and irreversible. You will not be able to recover workouts, plans, progress, personal records, or saved chat history linked to that account in the cloud.
2. Data we delete
When you delete your account, we delete (or irreversibly unlink) data tied to your user id (uid) in Firebase, including but not limited to:
- Profile and authentication credentials (email, uid).
- Synced workout data: sessions, exercises, sets, PRs, and plans.
- Medical profile, daily check-ins, and account preferences.
- Nutrition logs and goals stored in the cloud.
- Achievements, gamification progress (KHOR level, XP), and account-linked usage data.
- Coaching content and history stored in Firestore linked to your uid.
Data that existed only on your device (guest mode or local cache) is removed when you uninstall the app or when the app clears local data as part of sign-out flows.
3. Data that may be retained temporarily
Some records may persist for a limited time for legal, security, or technical reasons:
- Google Play Billing: purchase and subscription history managed by Google; cancel KHOR APEX from Google Play if you do not want future renewals.
- Security and audit logs: aggregated or anonymized logs needed to prevent fraud or abuse (without identifiable workout content).
- Backup copies: Firebase/Google systems may retain encrypted backups for a short period before automatic purge.
We do not sell or reuse your personal data after account deletion.
4. Guest mode (no account)
If you used KHOR in guest mode without creating an account, your data stays on the device only. To delete it:
- Clear app data in system Settings → Apps → KHOR → Storage → Clear data, or
- Uninstall the application.
There is no cloud profile to delete in that case.
5. KHOR APEX subscription
Deleting your KHOR account does not automatically cancel an active Google Play subscription. Before or after deleting your account, cancel the subscription in:
Google Play → Payments & subscriptions → Subscriptions → KHOR APEX → Cancel subscription
Refunds are governed by Google Play policies.
6. If you can't access the app
If you lost access to your device or cannot sign in, email us from the address linked to your account (or state your registration email) at:
Suggested subject: KHOR account deletion request. Include your registered email address. We will respond within a reasonable time and verify ownership before processing the request.
7. More information
See also our Privacy Policy and Terms and Conditions.